Terms and Conditions
Service Area & Market Focus
Velven Brand operates exclusively for customers located in the United States (USA).
Orders from other countries are not accepted at this time.
Acceptance of Terms
By placing an order with Velven Brand, you agree to the following Terms & Conditions.
These terms govern your use of our website, purchases, and all related services.
Order Acceptance & Processing
- Orders are processed within 3–7 business days after confirmation and payment.
- Velven Brand reserves the right to refuse or cancel any order for reasons including:
- Incorrect product pricing
- Out-of-stock items
- Suspected fraudulent transactions
- Confirmation emails will be sent once the order is accepted and payment is processed.
Product Information & Pricing
- Product descriptions, images, and prices are provided to the best of our knowledge.
- Prices are subject to change without notice.
- Velven Brand is not responsible for typographical errors or inaccuracies in product details.
- Shipping costs are clearly stated at checkout, including options for Standard (Free) and Priority ($4.95 USD) shipping.
Shipping & Delivery
- Please refer to our Shipping Policy for detailed information on order processing times, delivery estimates, shipping options, and customer responsibilities.
- All delivery timeframes are estimated and may vary due to logistics, carrier delays, or other external factors.
Returns & Refunds
- Returns, refunds, and replacements are governed by our Return & Refund Policy.
- Customers must contact support to initiate returns; Velven Brand will provide return instructions for eligible items.
- Refunds will be processed to the original payment method within the timelines described in the policy.
Payment & Security
- Payments must be completed via the approved payment methods listed in our Payment & Security Policy.
- Velven Brand ensures secure payment processing using trusted, PCI-compliant providers.
- Customers are responsible for providing accurate payment information.
Limitation of Liability
- Velven Brand is not liable for indirect, incidental, or consequential damages resulting from the use of the website or purchase of products.
- Shipping delays, customs inspections, or force majeure events are beyond our control and not subject to liability.
- Customers are responsible for providing correct shipping and contact information.
Customer Responsibilities
By placing an order, you agree to:
- Provide accurate billing and shipping information.
- Monitor your order using provided tracking information.
- Contact customer support promptly for any issues with orders or returns.
Intellectual Property
- All content on Velven Brand website, including text, images, logos, and graphics, is the property of Velven Brand or its licensors.
- Unauthorized use, reproduction, or distribution is prohibited.
Governing Law
- These Terms & Conditions are governed by the laws of the United States of America, specifically applicable to New Mexico, where VISIONECOM LLC is registered.
Changes to Terms
- Velven Brand reserves the right to update these Terms & Conditions at any time without prior notice.
- Updated terms will be reflected on the website with a new “Last Updated” date.
Business Information & Contact Details
Velven.
Operating under The VISIONECOM LLC, registered in the USA.
Address:
1209 Mountain Rd Pl NE, STE R
Albuquerque, NM 87110, USA
Phone: +1 5642127374
Email: info@velvenbrand.com
EIN: 41-2625652
Phone & Live Chat Support Hours:
Monday – Friday: 9 AM – 5 PM