Contact Us

Have Questions? Want to Share Something With Us?

 Don’t hesitate — we’re friendly, responsive, and always happy to help!

 

At VelvenBrand, we value your questions, feedback, and concerns. Our customer support team is here to ensure a smooth shopping experience from order placement to delivery.

VelvenBrand sells and ships exclusively to customers in the United States (USA).

Customer Support Options

Email Support

  • For order inquiries, shipping updates, returns, or general questions, email us at:
    info@velvenbrand.com
  • Expected response time: within 24–48 business hours

Phone Support

  • Call us at: +1 5642127374
  • Available Monday – Friday, 9 AM – 5 PM (USA time)

Live Chat

  • Chat with our support team directly via our website (Monday – Friday, 9 AM – 5 PM)
  • Get quick answers regarding your order or account

Business Information

  • Company Name: VelvenBrand
  • Operating Under: VISIONECOM LLC
  • Business Registration: Registered in USA, New Mexico
  • Address: 1209 Mountain Rd Pl NE, STE R, Albuquerque, NM 87110, USA
  • EIN: 41-2625652

Helpful Tips

  • Include your order number in your email or call for faster assistance.
  • For tracking your orders, visit our Track Your Order page.
  • For information about shipping, returns, or payments, refer to our Shipping Policy, Return & Refund Policy, and Payment & Security Policy.