Payment & Security

Service Area & Market Focus

This Payment & Security Policy applies exclusively to customers located in the United States (USA).
Velven Brand currently sells and accepts payments only from USA customers.

Accepted Payment Methods

Velven Brand accepts the following payment methods:

  • Credit / Debit Cards: Visa, MasterCard, American Express, Discover
  • Digital Wallets: PayPal
  • Other Secure Payment Options: As displayed at checkout

Payments are processed securely through trusted payment gateways to ensure safety and reliability.

Payment Processing

  • All payments are processed at the time of order placement.
  • Orders will not be processed until payment is successfully authorized.
  • Once the payment is confirmed, customers will receive an order confirmation email.

Security & Fraud Protection

At Velven Brand, customer security is our top priority:

  1. Secure Checkout: All payment transactions are encrypted using SSL (Secure Socket Layer) technology, ensuring that your payment information is fully protected.
  2. Data Protection: We do not store sensitive payment information on our servers. All card or wallet information is securely handled by trusted third-party payment processors.
  3. Fraud Detection: We monitor for suspicious activity and may contact customers if unusual activity is detected to prevent fraud.
  4. PCI Compliance: Our payment gateways are PCI DSS compliant, meeting global security standards for online payments.

Order Confirmation

  • After payment, customers will receive an email receipt confirming order details and payment status.
  • For any payment-related questions, customers can contact our support team.

Refunds & Payment Reversals

  • Refunds are issued according to our Return & Refund Policy.
  • Any refunds will be processed to the original payment method used at checkout.
  • Processing times for refunds may vary depending on the bank or payment provider.

Customer Responsibilities

Customers are responsible for:

  1. Providing accurate billing information.
  2. Ensuring the payment method used is valid and has sufficient funds.
  3. Promptly notifying Velven Brand in case of unauthorized charges or payment issues.

Failure to provide accurate payment information may result in delayed order processing or cancellation.

Business Information & Contact Details

Velven.
Operating under The VISIONECOM LLC, registered in the USA.

Address:
1209 Mountain Rd Pl NE, STE R
Albuquerque, NM 87110, USA

Phone: +1 5642127374
Email: info@velvenbrand.com
EIN: 41-2625652

Have any questions? Feel free to reach out!

Phone & Live Chat Support Hours:
Monday – Friday: 9 AM – 5 PM